Terms and Conditions

Our terms of purchase

When you order from us, you buy under our terms & conditions, and by placing an order it is deemed that you have read and accepted these.

One copy per household rule

There is a ‘one copy per household’ rule in place for the first 24 hours of any public pre-order. You will be able to add only one item to your basket. If any further orders are placed within the first 24 hours, those orders will be refunded. If there are copies remaining after the first 24 hours, all limits will be removed and you can order as many as you like. This is to ensure everyone has a fair and even chance at purchasing a copy when the pre-order opens. This rule also applies to lotteries. If you are already the owner of a particular edition then you may not enter a lottery to purchase additional copies. Multiple entries to lotteries will be deleted.

Payment

We accept the following methods of payment: Visa, Mastercard, Amex and PayPal. All prices are in pounds sterling.

Postage costs

Shipping is calculated by the combined packaging, handling and courier cost. All international deliveries, including to the EU, now have full customs declarations. Any import taxes, customs duties or fees must be paid for by the recipient. Customs policies vary from country to country and you should contact your local customs office for more information. Customs clearance procedures may cause delays and extend our quoted delivery time estimates.

Acknowledgement of order

All orders receive an onscreen confirmation and, as soon as your order has gone through, you should get an order confirmation email from contact@lyrasbooks.com – please check your junk email folder and spam filter if it doesn’t arrive. You will also receive a shipping confirmation once your order has been sent.

Speed of despatch

For ‘Coraline’ orders, the books will be sent out when production has finished. This is expected to be some time in the first half of 2023.

For ‘A Christmas Carol’ orders, the books are finished and ready to dispatch in December 2022.

Delivery

All books will be sent out using express delivery services. In the UK we use a 24 hour courier service called APC Overnight. For international deliveries our default courier is DHL.

Deliveries to Europe with DHL are often within 3 days. Worldwide, deliveries can take longer but we would expect them to be no longer than 3-7 days depending on your location. These times are only a guide. All deliveries will be fully trackable.

Delivery times are, however, subject to customs clearance, local services etc., which may affect estimated delivery. In case of any questions regarding delivery, please contact the delivery service.

It is our policy to replace books that are lost in the post. If you do not receive your delivery in the expected timeframe, please let us know.

Delivery to some countries has presented us with persistent problems, even when using tracked and signed for services. As a result we can only send books to Brazil, Mexico and other Central and South American countries at the risk of the recipient.

We currently are not able to deliver to Ukraine, Russia or Belarus.

We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you. Please ensure that you enter full and accurate details of the delivery address, the postal/zip code and contact phone number. Please double-check the address carefully when placing your order and on the order notification; if you notice an error after placing an order, email us as soon as possible with the correct details. In the event that a package is returned to us, you will be responsible for the return shipping cost as well as the redelivery cost.

Returns

If the book that you have purchased has physical faults, either in its manufacture or from damage in the shipping process, please email us to request a replacement. You must do so within 7 days of receipt of the book(s) or we cannot offer a refund or replacement. In the case that replacement is not possible we will refund you within 7 days of the return of the damaged or incorrect book(s). Return delivery due to damage or incorrectly shipped books is covered by us. We cannot consider copies returned for any other reasons.